Our exclusive hair collections feature limited quantities to maintain quality and uniqueness. Should a hair tool or wig become unavailable after your purchase, we will notify you within 3 business days with these tailored options: (1) priority access to our upcoming hair collection with similar styling capabilities, (2) full refund processed immediately, or (3) store credit with 15% bonus value for your next hair investment. This approach reflects our commitment to quality hair solutions while ensuring complete customer satisfaction for both everyday users and professional stylists.
All prices are displayed in USD and final at checkout. We maintain transparent pricing for our premium hair tools and high-quality wigs. In rare cases of pricing discrepancies (e.g., $200 professional hair dryer listed as $20), we reserve the right to cancel orders and will notify you within 72 hours. For canceled orders, we offer a 20% discount code as compensation for the inconvenience, upholding our brand's commitment to fair pricing in the beauty industry.
Each hair tool and wig undergoes meticulous quality inspection and protective packaging to ensure perfect condition upon arrival. Processing takes 3-5 business days (extending to 5-7 business days during peak seasons and holiday periods). You will receive detailed tracking information via email once your beauty package ships. For custom wigs or specialized hair tools requiring additional craftsmanship time, estimated delivery windows will be clearly displayed during checkout to manage your expectations for these premium beauty investments.
We utilize specialized shipping partners to ensure your delicate hair tools and wigs arrive in perfect condition. Domestic shipments typically require 10-18 business days after processing, while international deliveries may take 18-28 business days. All international packages include enhanced protective packaging and prepaid customs documentation with accurate product valuations to prevent delays - essential for our global clientele seeking professional-grade hair solutions and luxury wigs.
We accept returns within 30 days of delivery for store credit or exchange. Hair tools must be unused and in original packaging, while wigs must be returned in their original condition with all protective nets and packaging intact. Return processing may take 12-15 business days after we receive your package. For quality assurance, all returned hair products undergo thorough inspection before approval. Custom wigs and personalized hair tools (clearly marked during purchase) are excluded from returns to maintain hygiene standards and product integrity.
All visual content including product imagery, styling tutorials, wig customization options, and design specifications are protected intellectual property. Unauthorized commercial use (such as replicating our unique hair tool designs or using wig images for third-party sales) is strictly prohibited. We actively monitor and enforce these rights to preserve our brand's innovative approach to hair beauty technology and wig craftsmanship, ensuring our customers always receive authentic, quality-guaranteed products.
Our hair experts and beauty consultants are available via email at [email protected] for any inquiries regarding hair tools, wig care, or styling advice. Response time is typically within 3 business days (may extend to 5 days during high-volume periods and new collection launches). For urgent matters regarding existing orders or hair emergency situations, please include your order number in the subject line. We value detailed communication that matches our brand's professional approach to hair beauty and styling excellence, ensuring you receive personalized advice for your specific hair needs.
