All orders at bbarryhair undergo thorough quality inspections before dispatch. Given our specialized approach to fashion hair tools and custom wig collections, order processing typically requires 3-5 business days—extended compared to standard e-commerce timelines. During peak seasons, processing may extend to 5-7 business days. Order cancellations are exclusively accepted within 24 hours of purchase by contacting [email protected]. Beyond this period, your order enters our production workflow and becomes non-cancelable, though our generous return window provides ample flexibility for reconsideration.
We guarantee the quality of our premium hair tools and wigs. Unused items in original condition with all tags attached may be returned within 21 days of delivery—significantly longer than the industry standard 14-day window. For exchanges, we allow 30 days to account for international shipping complexities common with delicate hair products. Initiate returns through www.bbarryhair.com and select your preferred exchange option. Please note: Custom-colored wigs and items marked "Final Sale" are permanently excluded from returns and exchanges.
To maintain our premium standards, all returns must satisfy these conditions: (1) Display absolutely no signs of wear, styling product residue, or alterations (2) Contain all original packaging including bbarryhair protective cases and authenticity cards (3) Feature intact security seals and hygiene barriers. Our quality team performs comprehensive three-stage inspections upon return receipt. Items failing inspection will be shipped back to you at your expense within 10 business days, accompanied by a detailed condition assessment report.
Refunds typically process within 10 business days after we receive and verify your return—this extended duration accommodates our meticulous quality authentication for hair products. The refunded amount excludes original shipping charges and any return shipping fees. For payments processed through PayPal or credit cards, allow an additional 3-5 banking days for the refund to reflect in your account, depending on your financial institution's processing timelines.
Customers assume responsibility for return shipping costs unless the return stems from our error (incorrect or damaged item shipment). We strongly recommend using insured, trackable shipping methods—bbarryhair cannot assume liability for return packages lost in transit. For exchange orders exceeding $300 in value, we provide prepaid DHL shipping labels (deducted from your refund if the label remains unused).
Report manufacturing defects or shipping damage within 7 days of delivery by emailing [email protected] with detailed photographs/video evidence. We will coordinate complimentary return shipping and prioritize replacement dispatch (subject to inventory availability) or process a complete refund including original shipping expenses. This exception to our standard policy demonstrates our unwavering commitment to product excellence and customer satisfaction.
Custom-designed wigs and personalized hair tools constitute final sales. For holiday season purchases (November 15 - December 24), the return window extends through January 15. Professional stylist collections and bulk orders follow separate policy guidelines—consult your account representative. bbarryhair reserves the right to decline returns from customers demonstrating excessive return patterns (exceeding 40% of total orders).
For return authorization or policy clarification, contact our Hair Care Specialists at [email protected] (typical response within 48 hours). Always include your order number and supporting imagery for damaged items. Visit www.bbarryhair.com for live chat assistance during standard business hours EST.
